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Customer Journey Mapping

Customer Journey Mapping in Market Research

Just like we need a GPS to take us from point A to Point B, businesses need to intuitively map their customer’s journey to ensure they are moving through the process. But instead of plotting it physically on a map, brands need to use technology to visualise each touchpoint the customers interact with when they […]

Hide Hamano

People in Research Spotlight

At Kadence International, market researchers are at the heart of our team. In this series, we honour some of our colleagues, asking them about their experience working within the market research industry and what the future holds for the industry. Name: Hide Hamano Position: MD/Regional Account Director (Japan) Kadence Office: Thailand When did you join Kadence? I […]

Text Analytics

The Use of Text Analytics in Experience Management and Market Research

The significant strides in Artificial Intelligence (AI) are reinventing the market research industry by addressing cost and time issues. As for the process and application, AI makes market research less labourious, faster, and more accurate. Machine Learning reduces the time to complete projects from weeks and months to hours and days. Algorithms make the job […]

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An Introduction to Data Collection in Marketing Research

Data is at the heart of all research, and marketing research is no exception. It is the eyes and ears for a brand’s marketing initiatives. The data you gather — and its quality — will make a massive difference to how successful your research is, how accurate your findings are, and the impact on your […]


Ethics in Market Research Data Collection: The Essential Guide

Data collection comes with a host of unique challenges, and one of the most significant considerations for researchers is the topic of ethics in market research. It is essential to think about the ethical implications of your market research — are you collecting data in the right way without infringing on other people’s right to […]


The 5 Best Data Collection Tools for Market Research

Every market research report begins with data collection, and this stage of the process influences how everything else goes. If you collect high-quality data from relevant sources and use the proper channels, you’ll boost your chances of creating a clear, accurate, and valuable report. Data collection is at the heart of market research. If you […]


Is There a Lack of Diversity in Market Research?

Many reputed brands have made costly and avoidable mistakes by not including diversity and inclusion in their product testing and market research. These mistakes usually lead to a backlash from customers and the media, eventually becoming a PR nightmare. So how can companies prevent this from happening? By ensuring their products and campaigns are diverse, […]